Lumina Client plans (Lifetime, Monthly, and any other paid access) are digital goods. After purchase, you receive immediate access to download and activate the client through your account.
Because delivery is instant and the product can be downloaded right away, all sales are generally final once access has been granted, except where required by law or where we expressly approve a refund below.
We may issue a full or partial refund at our discretion if:
If you are a consumer in the EU/UK (or a similar jurisdiction), you may have a withdrawal right for distance contracts. For digital content, that right can end once delivery begins with your prior consent and acknowledgment that you lose the right to withdraw. By completing checkout and accessing the download/license, you request immediate performance of the digital content.
Email noreply@getlumina.cc within 14 days of purchase and include:
We aim to respond within a few business days. Approved refunds are processed through Paddle to your original payment method; timing depends on your bank or card issuer.
Monthly access can be cancelled from Account Settings where available. Cancellation stops future renewals; it does not automatically refund the current paid period unless we agree under section 3.
Refund questions: noreply@getlumina.cc · also see our Discord linked on the homepage.
© Lumina Client · getlumina.cc